Dear Hireco customers, suppliers and colleagues,
Amid the COVID-19 global outbreak, I want to reassure you of our plans and priorities over the coming months. We plan to continue operating as usual where possible, ensuring service is maintained through this difficult time. While taking our own precautions, we will follow Government advice on the best course of action to protect our staff and customers.
We have reduced direct contact with customers where possible and reduced travel, opting for conference calls and WebEx meetings instead. To protect our engineers and depot staff while working on-site, we have made changes to provide them with the necessary equipment to carry out their duties, including additional sanitation equipment.
As an integrated part of the UK transport, logistics and home delivery sector we will work to ensure around the clock support for our Food, Pharmaceutical & Retail customers, especially at a time where these services are vital to support the Government’s response to the virus. We have reviewed our own hardware supply chain to ensure we have adequate stock levels to maintain operations, and likewise continue to adhere to our business continuity plans.
Should stricter quarantine rules come into place, Hireco will implement a virtual office environment with staff working from home using communications systems already in place. The customer service and rental teams will still be contactable on existing phone numbers with no loss of service or support to you as our customers.
We are preparing our business for the anticipated economic impact of the virus, and we kindly ask that you work with us through this difficult time to allow us to continue supporting you and providing a high level of service using the professionalism and dedication of our staff.
James Smith, Group CEO